Support

We love to hear from our customers. Please call us if you need assistance or send an email and we will respond as soon as possible. Our business hours are 8AM-8PM EST.

Phone: 603-212-4146

Email: [email protected]

Our manufacturers also offer support directly if you prefer to reach out to the source yourself.

AVPro Edge (An AVPro Global brand)

Visit their help center to search the knowledgebase, join the community, or to create a support ticket.

Visit https://support.avproedge.com/portal/en/home

877-886-5112 press 2 for tech support  

Azulle 

Visit Azulle support to chat or to email support.

Visit https://azulle.com/support

786-233-6769 (ext.1)

Bullet Train (An AVPro Global brand)

Visit their help center to search the knowledgebase, join the community, or to create a support ticket.

Visit https://support.avproedge.com/portal/en/home

877-886-5112 press 2 for tech support

Clockaudio

888-424-9797

Conferex (An AVPro Global brand)

Visit their help center to search the knowledgebase, join the community, or to create a support ticket.

Visit https://support.avproedge.com/portal/en/home

877-886-5112 press 2 for tech support

Dante by Audinate

Visit their contact us page and choose support to submit a case.

Support is provided for AVIO adapters via email.

Visit https://www.audinate.com/contact/support

Lateral Control

Support provided by Rullo Technology.

603-212-4146

Murideo

Visit their help center to search the knowledgebase, join the community, or to create a support ticket.

Support Community | Home (murideo.com)

MXNet (An AVPro Global brand)

Visit their help center to search the knowledgebase, join the community, or to create a support ticket.

Visit https://support.avproedge.com/portal/en/home

877-886-5112 press 2 for tech support  

Netgear

Netgear offers phone, email, and chat support for 90 days. Beyond that use email or chat.

Additional support contracts are available within 90 days of purchase, contact us for details and pricing.

855-ProSAFE (1-855-776-7233)

Ping HD

Support is included with all subscriptions at no additional charge.

Visit the Contact page to open a case, chat with support, use the knowledge base and check server uptime status.

Visit https://pinghd.com/contact/

888 386-4545

Seenspire

Support is provided via email, included with all subscriptions at no additional charge.

Visit the Contact us page to open a case via email or search the knowledgebase.

Visit https://seenspire.com/contact/main/

Singlewire

Customers with active software maintenance contracts or InformaCast Fusion/Mobile subscriptions are able to access notification software updates and open help tickets with the Singlewire support team.

To open a support request, you will need:

Contract number

InformaCast Log Tool Report

Time available to work through the problem with Singlewire.

In the event they need to remotely access your InformaCast server, you will also need the TeamViewer application.

Visit https://singlewire.com/support-tools

Soundtube

Visit https://soundtube.mseaudio.com/contact

Hours 8AM-5PM CST

800-874-7076

Stewart Audio

209-588-8111 press 2 for tech support

[email protected]